Fix payment bug on your business relationship

If you try to buy something on Google Play but your payment is declined or won't procedure, try the steps beneath.

If you've bought something so have a problem with or question about it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the height, select Alerts Notification bell icon.
  3. If you have a blood-red alert, enter your payment data and wait for the squad to respond.

    Google Pay notifications

  4. Bank check your email for the review results.

Endeavour to pay with a different payment method

If at that place'due south a problem with i payment method you can attempt paying with a dissimilar one.

  1. On your Android phone or tablet, open the Google Play Shop app Google Play.
  2. Get back to the item yous want to buy & tap the cost.
  3. Tap the current payment method.
  4. Choose a unlike payment method or add a new one.
  5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

There may exist a problem with your credit or debit card if you see one of the post-obit fault messages:

  • "Unable to process payment: low card residuum"
  • "Unable to consummate transaction. Please use another form of payment"
  • "Your transaction cannot exist completed"
  • "Unable to complete transaction: expired card"
  • "Correct this bill of fare info or endeavor some other bill of fare"

To gear up these errors, endeavor the following steps:

Make sure your menu & address information is upwardly to date

Expired credit cards or old billing addresses are a common reason for payments not to work properly. To update this information apply Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Detect the payment method you lot are trying to use for the buy.
  3. Check the expiration date of the payment methods listed.
  4. Remove or update any expired payment methods.

Cheque that your menu accost matches the accost in Google Payments

If your credit card is registered to a unlike address that can cause the payment to be declined. Check the zip code matches your current accost.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Observe the payment method you are trying to utilize for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the accost.

And then, endeavor your buy once more.

Submit any extra information that is requested

If the error message is followed by instructions for submitting additional information to Google, delight submit information technology. We will not be able to process the transaction on your account without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Bank check your account to brand certain y'all accept enough to complete the purchase.

Contact your bank or carte issuer

Your card may accept specific restrictions which cause the transaction to exist declined. Contact the institution that issued your card to ask almost the transaction and run across if they know the reason for the decline.

Ready errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If you meet "Your payment was declined due to an issue with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a little more information to protect your business relationship against fraud.
  • We need a little more information to comply with EU law (Customers from Eu member states only).

To help prepare these issues:

  1. Go to the payments center.
  2. Have action on any errors or requests in the payments center.
    • You might need to verify your identity before you tin can purchase annihilation through your Google Account.
  3. Make certain your proper noun, address, and payment data are upward to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you lot're having trouble paying through straight carrier billing, attempt the following:

  • Make sure you're connected to your carrier network, direct or by wi-fi.
  • Make certain you've added direct carrier billing every bit a payment method.
  • Make sure you're using the local currency.

If yous still have problems, contact your mobile phone service provider for assist.

If y'all tin't add a payment method or have a problem with a dissimilar payment method

If you're having a trouble with a different payment method, go to Google Payments to fix the effect.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Expect for whatsoever notifications or requests for data & provide anything that'southward asked for.
  3. Bank check that your address is upwardly to engagement.
  4. Check that the payment methods listed are the ones you lot desire to apply.

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the bill of fare before y'all can use it again:

  1. Go to pay.google.com and sign in to your account.
    1. If you lot have multiple accounts, sign in to the account with the grayed-out menu.
  2. Click Payment methods.
  3. Next to the menu that says "Verification needed," click Verifyand thenCharge card.
  4. Inside ii days, y'all'll discover a temporary accuse on your card statement forth with an 8-digit lawmaking.
  5. To consummate verification, get to pay.google.com and enter the 8-digit code.

If yous effort to verify the payment method over again:

  1. Ostend which card y'all want to verify.
  2. Cheque how long ago you tried to verify your card.
    • If less than 2 days: Wait up to 2 days.
    • If more than 2 days: Check your carte du jour argument. You should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Card is grayed out & says "card is ineligible"

You can't use this card for this purchase. Endeavor to make the purchase once more with a different card.

If the carte you want to use isn't listed, follow the on-screen instructions to add a new card.

If you apply dual SIM carte du jour devices

Cheque if the right SIM card is in slot i and remove any SIM card from slot ii.

Was this helpful?

How can we improve information technology?