Pitney Bowes Connection Lost Try Again
<<If I lookout for traffic on the meter'south IP accost, I can see information technology allowing traffic out to the Pb servers.>>
Tin you verify if information technology's possible for traffic to move in the reverse management? From PB servers to your device?
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Well, I didn't call up I would demand to do that, peculiarly since the one-time meter would connect. I will add that policy and run across what happens.
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I had this exact problem. Yous demand to set a policy to specifically ALL traffic from the postage stamp meter'due south IP address out. They utilise some bastardized non-standard way of communicating back to their servers then the HTTP packet filter or proxy will non piece of work.
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I had this verbal problem. You need to gear up a policy to specifically ALL traffic from the postage meter's IP address out. They utilise some bastardized non-standard manner of communicating dorsum to their servers and so the HTTP packet filter or proxy volition non work.
You mean open all ports up to that IP address?
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Did you ask Pitney Bowes back up, "if the quondam meter could connect and nothing has changed, why tin can't this meter connect?" How can they arraign it on your network if that's the example?
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Did you ask Pitney Bowes back up, "if the former meter could connect and nothing has changed, why tin't this meter connect?" How can they blame it on your network if that's the case?
I did, but all I heard was crickets...
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Sigh ... the joys of dealing with vendor support.
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Nummerkins This person is a verified professional. Verify your account to enable Information technology peers to see that you are a professional person. 
Just outbound. Use the Whatever traffic traffic type and put your postage machine'south IP in the From field and the your external connection in the To field. You will as well need to move it near the pinnacle of your rules then that it processes earlier any other outgoing traffic rules.
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Neally This person is a verified professional person. Verify your account to enable IT peers to see that y'all are a professional person.
Are the new ones going via internet?
We got one about a year ago and they required an analog fax line to get postage updates and such.
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aye, Net is standard at present, although almost (or all?) of them still have the option of using a telephone line. We employ Neopost/Hassler devices and they back up Internet updates at present too.
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When the Pitney Bowes guy was in one day I noticed a USB ethernet adapter in this toolkit. I asked if that could supplant my modem. He said yeah, merely he's not actually supposed to requite them out... I would not accept no for an answer and dumped the modem option right there. Of grade, getting information technology to go through the firewall was a job in itself that involved some packet capture just I arrived at the solution posted higher up. Their back up was beyond useless. All they told me was they don't support firewalls and information technology must be my mistake.
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OK, here is what I added to my firewall but it however wont connect
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Hmm. Did y'all endeavor a full power off/on of the unit? Information technology'due south hard to remember but I don't think it would piece of work until I did that.
As well, try the Whatever packet filter instead of making one.
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Hmm. Did you try a full power off/on of the unit? It's difficult to remember but I don't think it would piece of work until I did that.
Also, try the Any package filter instead of making i.
Merely tried it. Still not working.
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Hmm. Did you try a full power off/on of the unit of measurement? It's difficult to retrieve simply I don't call up it would piece of work until I did that.
Likewise, try the Whatsoever parcel filter instead of making one.
Just tried it. Nevertheless not working.
Ok, what near going around the firewall, giving a public IP and testing? If that works then you know it's withal something in the Watchguard.
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Assuming you lot are in the Usa, the long term solution is probably moving to stamps.com
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Can you use Stamps.com with a high volume mailer? This is what we're talking about here, it applies postage and seals the letters at high speed:
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Unfortunately, stamps.com isn't an pick for this role.
I did try bypassing the firewall and postage machine WILL connect.
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I think the but matter left is to let traffic from their server back to your device. Who knows, possibly this model needs that for an update.
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I ran into this also. I didn't have consequence with the firewall but had major issues with web filtering. I had to exempt PB from all filtering and had to bypass the filtering policy/module altogether. Information technology was the only manner.
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I put the postage machines in a dedicated DMZ or VLAN with their own rule to get out on the Internet. I don't need someone'south crappy device being a backdoor into my LAN.
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I finally concluded up getting this to work. For some reason, it would not work with the "Whatsoever External". I had to specify the exact external port that it was using for internet traffic.
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Source: https://community.spiceworks.com/topic/600751-pitney-bowes-connection?from_forum=7
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